Return & Refund Policy

Last Updated: July 27, 2026

At City Vectors, we create personalised vector artwork from your photos. Every order is custom-made, so please read our Return & Refund Policy carefully before placing your order.

Custom Products

All artwork is created specifically for you from the photo(s) you provide. Because these are personalised products, they cannot be returned or exchanged due to a change of mind.

Order Cancellations

• Orders may be cancelled only before artwork production has started.
• Once work has begun, the order cannot be cancelled.

Returns

Returns are accepted only if:

• You received the wrong item.
• The product arrived damaged or defective.
• There is a manufacturing or printing error.

Returns are not accepted for:

• Change of mind.
• Ordering the wrong product or size.
• Poor-quality, blurry, or low-resolution photos supplied by the customer.
• Requests to change the design after artwork approval.
• Minor colour differences between digital screens and printed products.

Refunds

If your request is approved, we will offer one of the following:

• A free replacement.
• A full or partial refund, where appropriate.

Refunds will not be issued for personalised products unless they are defective, damaged, or incorrectly produced.

Damaged or Incorrect Orders

Please contact us within 7 days of receiving your order with:

• Your order number.
• A description of the issue.
• Clear photos of the product and its packaging.

We will review your request and respond as quickly as possible.

Digital Artwork

Due to the nature of digital products:

• Digital artwork cannot be returned once it has been delivered.
• Refunds are not available after digital files have been sent, except where required by applicable law or if we are unable to provide the purchased artwork.

Contact Us

If you have any questions about this policy or your order, please contact us:

Email: support@cityvectors.com

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